Privacy & Cookies policy.

1) Who we are

Finest Feet Footcare (“we”, “us”, “our”) is the data controller for this website.
Contact: office@finestfeetfootcare.co.uk
Address: 14a Park Street, Shifnal, TF11 9BG
Telephone: 01952 872526

2) What information do we collect

Depending on how you use our website, we may collect:

  • Identity & contact details: name, email address, phone number, address/postcode

  • Appointment information: booking details, appointment history, messages sent to us

  • Website usage data: pages visited, device/browser information, approximate location, and interaction data (via cookies where enabled)

  • Health information (if you submit it): any medical or foot-health details you choose to provide via forms/messages. This is “special category” data.

3) How we use your information and our lawful bases

We use your information to:

  • Provide services and manage appointments (lawful basis: contract/steps before a contract)

  • Respond to enquiries (lawful basis: legitimate interests and/or contract)

  • Maintain records and comply with legal/clinical obligations (lawful basis: legal obligation)

  • Send service messages (e.g., booking confirmations) (lawful basis: contract)

  • Send marketing communications (lawful basis: usually consent; you can opt out at any time)

If we process health information, we will also rely on an appropriate UK GDPR special category condition (for example, health care provision/management and/or explicit consent, depending on the context).

4) Who we share your information with

We may share your information with trusted providers who support our website and operations, such as:

  • website hosting/website platform: [e.g., Squarespace]

  • appointment booking systems: [insert provider]

  • email/IT service providers: [insert provider]

  • analytics providers (only where cookies are accepted): Google Analytics

These providers act as our processors and must protect your data.

5) International transfers

Some providers (such as Google) may process data outside the UK. Where this happens, we use appropriate safeguards to protect your information (e.g., contractual protections).

7) Your rights

You have rights including:

  • access to your personal data

  • correction of inaccurate data

  • deletion (in certain circumstances)

  • restriction of processing

  • objection to processing (including direct marketing)

  • data portability (in certain circumstances)

  • withdrawing consent (where consent is used)

You can exercise your rights by emailing office@finestfeetfootcare.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) (the UK regulator). Information Commissioner's Office+1

8) Security

We take appropriate technical and organisational measures to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

9) Cookies

Cookies are small files stored on your device. We use:

  • Essential cookies (needed for the website to function)

  • Analytics cookies (to understand how visitors use our site and improve it) – these are only set if you consent

You can manage cookies through our cookie banner/settings and your browser settings.
For more about cookies and consent rules in the UK, see ICO guidance. Information Commissioner's Office+1

10) Google Analytics

If you accept analytics cookies, we use Google Analytics to help us understand website traffic and improve the site. This may involve cookies and online identifiers. You can withdraw consent at any time via cookie settings.

11) Links to other websites

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies.